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Refund policy

At GutBasics, we want you to feel confident in your purchase. This Return & Refund Policy explains our Money-Back Guarantee as well as how standard returns and refunds are handled for orders placed directly through our website, www.thegutbasics.com. This policy applies to all GutBasics products, including our digestive wellness supplements and our children’s multivitamin gummies, purchased directly from GutBasics.

Our 30-Day Money-Back Guarantee

We stand behind every GutBasics product. If you try it and it doesn't work for you, we'll refund your first order — even if the product has been opened and used — when you contact us within 30 days of delivery and return the product to us.

This Guarantee reflects our confidence in our products and is offered in addition to the standard return process described in Section 1 below for customers who prefer to return an unopened item instead. The following terms apply to the Money-Back Guarantee:

  • Applies to a customer's first purchase of a given Product, limited to one redemption per Product per household
  • You must contact us within 30 days of the delivery date of your order to request your refund
  • You must return the product to us to receive your refund under this Guarantee, including any opened, used, or empty packaging; we will provide return instructions and a return address once you contact us
  • Refunds are issued to your original method of payment for the purchase price of the Product once we receive the returned item; original shipping charges are non-refundable
  • Unless the item arrived damaged or defective, you are responsible for the cost of return shipping (see Section 5)
  • Applies only to orders placed directly on www.thegutbasics.com; it does not apply to subscription renewal orders after your first shipment, bundles or promotional multi-packs unless stated otherwise at checkout, gift purchases, or Products purchased through a third-party retailer
  • We reserve the right to limit or decline Guarantee requests we reasonably believe to be fraudulent or abusive

This Guarantee is a satisfaction guarantee regarding your purchase. It is not a guarantee, warranty, or representation that any GutBasics Product will treat, cure, or prevent any disease or medical condition. See the Important Health and Safety Disclaimer in our Terms and Conditions.

1. Standard Returns (Unopened Items)

In addition to the Guarantee above, you may return eligible unopened Products within 30 days of the delivery date for a refund, subject to the eligibility requirements below. This standard return option does not require you to have tried the Product first.

2. Eligibility Requirements

To be eligible for a return, your item must be:

  • Unopened and in its original, sealed packaging
  • Unused and not damaged
  • Accompanied by proof of purchase (order number, receipt, or confirmation email)
  • Returned within 30 days of the delivery date

For hygiene and safety reasons, we are unable to accept returns of Products that have been opened, used, or damaged, except where the item arrived defective or damaged, or where a return is required by law.

3. Non-Returnable Items

  • Opened, used, or partially used Products
  • Products without original packaging or that are damaged due to customer mishandling
  • Products purchased from a third-party retailer or reseller (please refer to that retailer’s return policy)
  • Gift cards and promotional or free items

4. How to Initiate a Return

To start a return, contact our customer support team at gutbasics@gmail.com with your order number and the reason for your return. Our team will provide you with return instructions and, where applicable, a return authorization and shipping address. Please do not send Products back without first contacting us, as returns sent without authorization may be delayed or refused.

5. Return Shipping

Unless the return is due to our error (such as an incorrect or defective item) or the item arrived damaged, you are responsible for the cost of return shipping. We recommend using a trackable shipping method, as GutBasics is not responsible for items lost or damaged in transit back to us.

6. Damaged or Defective Items

If your Product arrives damaged, defective, or incorrect, please contact us at gutbasics@gmail.com within 30 days of delivery with your order number and a photo of the item. We will arrange a replacement or full refund, including any applicable shipping costs, at no cost to you.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original method of payment within 5–10 business days of approval. Please note that your bank or credit card provider may require additional time to post the refund to your account. Original shipping charges are non-refundable, except where the return is due to our error or a damaged/defective item.

8. Order Cancellations

If you need to cancel or change an order, please contact us at gutbasics@gmail.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee cancellation once an order has been processed or shipped.

9. Exchanges

If you would like to exchange a Product for a different item, please initiate a return for the original Product (subject to the eligibility requirements above) and place a new order for the desired item.

10. Questions

If you have any questions about this Return & Refund Policy, please contact our customer support team using the information below.

Contact Us

GutBasics

Address: 838 Rivergreen Ln, Bowling Green KY 42103, United States

Email: gutbasics@gmail.com

Website: www.thegutbasics.com